Frequently Asked Questions

1. Are your iPhones original and genuine?

Yes. All our devices are original Apple iPhones, professionally refurbished and fully tested by Refreshed iPhone (Shenzhen Siluo Trading Co., Ltd.).

2. Do the phones have iCloud lock or network lock?

All units are unlocked and iCloud free unless otherwise specified in the order.

3. How do you grade the cosmetic condition?

We use professional grading standard: Grade A (like new), Grade A-, Grade B+. Details will be confirmed before order. Visit refreshediphone.com for grading samples.

4. What is the battery health level?

Standard battery health is ≥85%. Customized battery requirements are supported for bulk orders.

5. What is your MOQ for wholesale?

MOQ is flexible for new and long-term partners. Please contact us via refreshediphone.com for details.

6. Can I mix different models in one order?

Yes, mixed model orders are welcome.

7. How long is the lead time?

Stock orders: 3–7 working days. Custom bulk orders: 7–15 working days.

8. Do you provide warranty for wholesale orders?

Yes, we provide standard warranty for all bulk orders. Terms are available on refreshediphone.com.

9. Can you provide custom packaging or branding?

Yes, custom packaging, labeling and branding solutions are available.

10. Which countries do you ship to?

We provide safe international shipping to most countries worldwide.

11. How to get a wholesale quote?

Send us your detailed requirements (model, quantity, grade, destination) via the contact form on refreshediphone.com, and we will reply within 24 hours.

12. Are there price discounts for large orders?

Yes, we offer competitive factory-direct pricing with discounts for large quantities.

13. Do you provide testing reports?

Full inspection and testing are performed for each unit. Test reports can be provided for bulk orders.

14. Can I order samples before bulk?

Sample orders are supported for quality verification. Please contact us via refreshediphone.com to arrange.

15. How can I contact you directly?

You can reach us via the contact form on refreshediphone.com, email or WhatsApp. We reply within 24 hours.